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Welcome to the VanAndel Center Unit of Pine
Rest Christian Mental Health Services
Printable Guidelines
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Welcome
Mission & Vision
Organizational History
Hospital Based Services
Philosophy of Care
Confidentiality
Patient Rights
Restricted Items
Valuables
Medication & Patient Safety
Living Area
Hygiene / Grooming
Food
Pastoral Care
Translation / Interpretation Services
Advance Directives
For Your Convenience for Families
Welcome
Thank you for choosing Pine Rest & Saint Mary’s at the Pine Rest campus as the provider for your behavioral health services. Recognizing the need for help is an important first step in your journey to recovery. We commit to providing a service that is a partnership with you and your family, and we encourage and expect your participation in your care. We welcome and value your feedback as we look for ways to continually improve our service. Feel free to contact the Clinical Service Manager of your unit to address issues and concerns.
Clinical Service Managers:
- VAC Adult Units: Cheryl Scott (616) 281-6363, ext. 2977
- Mulder West Unit: Jan Ryan (616) 281- 6363, ext. 2260
Mission & Vision
Pine Rest’s Mission Statement
Pine Rest Christian Mental Health Services is called to express the healing ministry of Jesus Christ by providing behavioral health services with professional excellence, Christian integrity, and compassion.
Saint Mary’s Mission Statement
We serve together in Trinity Health, in the spirit of the Gospel, to heal body, mind, and spirit, to improve the health of our communities and to steward the resources entrusted to us.
Saint Mary’s Vision Statement
To become a premier healthcare system in west Michigan with a unique blend of primary and specialty care with special emphasis on oncology, neuro-sciences, and orthopedic services.
Organizational History
Pine Rest Christian Mental Health
Services is one of the Midwest's oldest and most prestigious behavioral health care facilities. It remains a nonprofit organization founded in 1910. Pine Rest occupies a 220 acre main campus in Cutlerville, just outside of metropolitan Grand Rapids. This comprehensive behavioral health center employs nearly 1,000 full-time and part-time staff. Pine Rest offers a full range of services in a variety of wooded settings at its main campus to meet the needs of children, adolescents, adults and older adults. This includes inpatient and partial hospitalization, a campus outpatient clinic, adolescent residential services, plus residential homes where persons with developmental disabilities live and work in the nearby community. In addition to its main campus, Pine Rest also provides residential addiction treatment services in the nearby community, plus has a large network of additional outpatient clinics in Michigan and Iowa, providing individualized and group therapy for people of all ages, races, religions, and all levels of need. Over 120 Pine Rest clinicians throughout the system offer professional therapeutic services for behavioral health problems across the continuum of care, and within a Christian framework. The organization also provides both Medicaid and Medicare services to all eligible patients.
The mission of the organization states that "Pine Rest Christian Mental Health Services is called to express the healing ministry of Jesus Christ, by providing behavioral health services with professional excellence, Christian integrity, and compassion." The organization underscores this Christian mission with a set of values, plus foundational affirmations and practical guidelines for staff. We pledge ourselves to the utmost care of patients, along with openness, hospitality, healing, relieving, teaching and coping as we restore lives and renew spirits among all individuals seeking care.
Hospital Based Services
Pine Rest Christian Mental Health Services has 36 licensed Child & Adolescent beds and 20 licensed beds for the Older Adult population. In 1997 we partnered with Saint Mary's Health Care, and now Pine Rest has 74 licensed Saint Mary's beds on the Pine Rest campus along with 20 licensed beds at Saint Mary's Health Care Psychiatric MedicalUnit. In addition to inpatient services, we provide a Partial Hospitalization Service for children, adolescents, and adults.
Philosophy of Care
Pine Rest & Saint Mary's make every effort to treat all individuals with dignity, respect, while providing the least restrictive environment possible. Our staff is trained on the principle of compassionate care. The goal of this approach is to enhance the quality of our treatment environment, making it both compassionate and therapeutic. We value positive relationships with our patients. The presence of valuing relationships makes patients' expectations regarding their care and treatment outcome more positive. Our environment is one that provides both physical and psychological safety. Patients are empowered to have control over their lives and actively participate in treatment planning. They are encouraged to actively participate in classes and programming offered by a variety of professional staff. The staff approach includes individual consideration and sensitivity to cultural, spiritual, developmental, physical, and psychological needs.
The units are locked; however patients are allowed to walk freely in designated areas. There may be time when a patient's movement may be restricted or limited in order to ensure their safety as well as the safety of others. Physical interventions are only used when there is an immediate risk of an individual harming himself/herself or others, and when other interventions have been unsuccessful. These interventions are carried out only by competent, trained staff that receive ongoing education in proper and safe techniques. The organization has clear expectations and guidelines regarding the use of physical interventions, and there is a monitoring program in place to ensure that quality patient care is provided at all times.
Your well being and safety are important to us. Your feedback will help us to improve our care and services. At the time of your discharge, you will be offered a satisfaction survey to complete. Please take a moment to complete this prior to discharge. If you are unable to complete the survey at discharge please request a self addressed stamped envelope for your convenience.
Confidentiality
The Michigan Department of Public Health developed a Mental Health Code that protects patients privacy. Our confidentiality policy complies with the state law. When you visit, please respect the privacy of other patients on the unit. If you recognize som eone, let him or her greet you. If he or she does not greet you, please respect their wish to keep this stay confidential. Please do not discuss any patient you see at Saint Mary’s on the Pine Rest campus with anyone else.
Saint Mary’s Health Care is an institution that provides clinical teaching opportunities to medical and RN students along with various professionals. You may be approached by a student and you have the right to refuse to talk to them. Students are trained and adhere to the same level of confidentiality that is expected of hospital employees.
Patient Rights
The hospital adheres to the Michigan Department of Mental Health Code. Upon admission each patient is given a "Patient's Rights Booklet." We encourage you to read it and ask any questions you may have. There is a Recipient's Rights Advisor available for you to talk to, should you have any concerns you would like addressed. You may access the Recipient's Rights Advisor either through your staff on the unit, by filling out a confidential complaint form located on each unit, by calling (616) 455-5000 ext. 2777, or 1 (800) 847-0736.
Restricted Items
The following will be considered restricted items that will be kept for you and available for you to sign out to use: Hair dryers, metal craft tools, electric razors, hairspray, dental floss, curling irons, make-up in glass containers or with mirrors.
The following items can only be used with staff monitoring: safety razors, tweezers, scissors, nail clippers, and musical instruments.
The following items will not be allowed on the unit: plastic bags, wire hangers, medications, lighters, matches, pop cans, cologne, nail polish, glass picture frames, glass vases, personal televisions, alcohol, street drugs, weapons, personal radios with headphones, cellular phones, CD players, tape recorders, laptop computers, cameras, beepers, pins, mirrors, shoe laces or any strings or belts. Reading materials that are violent or sexually explicit will also be restricted.
We ask that you keep these things in mind when you ask visitors to bring you things. Staff will ask to inspect anything you have brought in. This will be done discretely. Other items may be restricted if clinically indicated and would be part of your treatment plan.
Smoking
For the health of our patients, staff and visitors, Pine Rest Christian Mental Health Services is a Tobacco Free Environment, both indoors and outdoors, beginning July 1, 2008. This applies to all Pine Rest property and all service locations, and is applicable to all staff, visitors, and patients.
Pine Rest is dedicated to assisting patients who wish to quit smoking. Nicotine replacement therapy is offered to patients to help alleviate the discomfort of withdrawal symptoms.
Education materials and information for smoking cessation are available.
Matches, lighters and all tobacco products will be stored with patients’ personal possessions and returned upon discharge. Visitors should leave all tobacco products in their vehicles.
Valuables
If possible, please send any valuables home with your family upon arrival to the unit. We provide a locked place for your small valuables such as a wallet, purse, money, or jewelry. The hospital will not be responsible for valuables you choose to keep with you or in your room.
Dentures, hearing aids, or eyeglasses should be placed in protective containers when not in use. Never wrap them in tissue as they could be accidentally discarded.
If you lose something, please notify your care provider or nurse and we will make every effort to help you find it.
At the time of discharge, please be sure to collect all of your valuables. Unclaimed articles will be kept for 30 days from your discharge date and will be discarded if unclaimed.
Medication & Patient Safety
If medication is prescribed for you, we will obtain it via delivery from Saint Mary's Hospital Pharmacy. Some medications may be used from home such as inhalers, creams, ointments, and special medications that may be difficult for us to obtain, such as oral chemotherapy agents. All prescribed medications will be dispensed at the time the physician orders the medications. Education on your medications will be provided by your physician and nurse to assure understanding potential side effects and expected outcome. We encourage you to report any side effects and to ask questions. Participation in your treatment plan including medication management is encouraged. At the time of discharge, you will be given prescriptions to have filled by your pharmacy. If you have any concerns about the cost of medication, please let your physician know.
We are committed to ensuring a therapeutic and safe treatment environment. We encourage you to speak with one of the staff members regarding any questions or concerns you may have about your safety during your stay.
Food
Nourishing and well balanced meals are provided by our Nutrition Department on trays provided on your unit. Special diets can be accommodated and a registered dietician is available for consultation if needed. In addition to providing three meals, snacks are also provided and located on each unit.
Non-alcoholic, decaffeinated beverages in plastic containers and other snacks may be brought in by visitors to consume during the visiting time only. No cans or glass are allowed on the unit.
Hygiene & Grooming
Good hygiene and grooming practices are essential for your overall well-being. We welcome you to bring in personal care items from home. If you need any care items to maintain good oral care, showering, or grooming, please make your needs known to your care provider or nurse and we will ensure you have what is needed. Education and personal assistance is available based on a nurses individual assessment of your age, developmental need, and level of functioning. We will encourage self-care and independence.
Your Living Area
You are expected to take responsibility for maintaining your own living environment by picking up after yourself. Although housekeeping services are provided on the unit we request that you pick up your own room, make your bed, and do your laundry in machines provided on the unit at no cost. Should you not be able to perform these expectations, assistance will be provided.
Pastoral Care
We recognize the importance of your individual spiritual and religious beliefs and we will provide an environment that is supportive and accepting. Community clergy are welcome to visit you and we will provide assistance in contacting someone for you if you make this request. Hospital Chaplain's are available on each unit for personal care in addition to devotions, Sunday worship, and education classes.
Translation / Interpretation Services
If you or your family member needs interpretation services, please let your nurse know and arrangements will be made to accommodate your treatment needs. Services will be scheduled according to your needs and are provided at no cost to you or your family.
Advance Directives
At Saint Mary’s we want to be certain we are providing your care in a manner that is personalized and supports your wishes. Your patient rights booklet explains that you have the right to accept or refuse medical treatment. We include you in your treatment planning and need to know if you have any Behavioral Advance Directives, a Durable Power of Attorney for Health Care, a Durable Power of Attorney for Finance (DPOA), or
a Living Will.
A Behavioral Advance Directive is written instructions for future me ntal health care in the event the patient is unable to make and participate in mental health care decisions. Patients requesting additional information about BHAD will be referred to their legal counsel.
A DPOA for Health Care is someone you have entrusted to make medical decisions if you are unable to communicate your wishes to your doctor or treatment team. This form is accepted as a legal document in the state of Michigan.
A Living Will is a document that directs, in writing, the kinds of medical treatment you would or would not want in the event you are permanently unconscious or terminally ill and can no longer speak for yourself. Living Wills are used to make medical decisions only. Usually if you have a Living Will, you will have appointed a DPOA for health care who is aware of your wishes and can speak on your behalf.
At the time of admission a nurse will ask if you have any Advance Directives already in place. If you do, we need to have a copy in your chart to incorporate in your treatment planning. If you do not have any Advance Directives and would like information on them, we will provide you with that information.
For your Convenience For Families
- Our cafeteria is located in the Van Andel Center on your right once you have entered through the locked doors. The café is opened Monday thru Friday from 11:45 a.m. until 1:00 p.m. A salad bar as well as hot entrees and cold items such as ice cream are available.
- Vending machines are located in both the Van Andel Center and the Mulder Center and are accessible at all hours.
- House phones are available to make local calls only. You may use a calling card to make long distance calls. The pay phones on the units are provided for patient use only.
- Public restrooms and drinking fountains are located in numerous places and are handicap-accessible.
- The Ronald McDonald House as well as a host of hotels offer reduced rates on stays should this be needed. Please see a Case Manager or Nurse to assist you in making reservations.
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